logo

Return & Refund Policy

At *Canistel, we want you to shop with complete peace of mind. *If you're not happy with your purchase, feel free to reach out to us and we'll be happy to help you with the return process. 💜

1. Easy Returns

  • Changed your mind or not completely satisfied with your purchase? No worries!
  • You can reach out to our customer support team to initiate a return for eligible products.
  • To make the return process smooth, please ensure that the product is unused, undamaged, and returned in its original packaging, along with tags and accessories wherever applicable.

2. Shipping Charges

  • We offer FREE SHIPPING on orders above ₹899.
  • For orders below ₹899, applicable shipping charges are payable by the customer.
  • If an order below ₹899 is returned, the *original shipping charge will not be refunded, and the *return shipping cost will be borne by the customer.

3. Earrings – Non-Returnable

  • For hygiene and safety reasons, earrings are non-returnable and non-exchangeable.
  • All other eligible products can be returned as per the return conditions mentioned above.

4. Damaged, Defective or Incorrect Products

  • Received something damaged, defective, or different from what you ordered? Don't worry — just reach out to us and we'll help you resolve it.
  • Please contact us within 48 hours of delivery and share a clear unboxing video showing the package being opened.
  • An unboxing video is required for us to verify claims related to damage, defects, or incorrect products.
  • Claims without a valid unboxing video may not be eligible for a return or refund.

5. Refunds Made Simple

Prepaid Orders:

  • Once your return is approved, the refund will be processed to your original payment method after the returned product is received.

COD Orders:

  • For COD orders, your approved refund will be credited to your Canistel Store Wallet, which can be used for your future purchases.

6. A Few Things to Keep in Mind

We want returns to be as easy as possible. To ensure a smooth return experience:

  • Please return the product unused and in its original condition.
  • Keep the original packaging, tags, and accessories safely until your return is completed.
  • Products that are used, damaged, altered, incomplete, or tampered with after delivery may not be eligible for a full refund.
  • Once we receive the returned product, our team will do a quick quality check to ensure it is in the same condition in which it was sent.
  • If there is any significant damage, missing item, or alteration, the refund may be adjusted accordingly.

7. Need Help With Your Return?

We're here to make it easy. ❤️

  • If you have any questions or simply want to initiate a return, feel free to reach out to our customer support team. We'll guide you through the process.
  • Email: [hello@canisteljewells.com]